A speaking
假设你的名字是 Adele，接电话时绝对别说 Hello, I’m Adele. 而是 Hello, Adele speaking.
这个用法也可以说成 Hello, it’s Adele 或 It’s Adele calling 或 This is Adele Calling.
甚至当别人问说 Is Adele there? 你可以直接回答 This is she. 所以如果你是男性，要回答 This is he。
Can I help you?
这一句就是我们电话开头常说的「有什么事吗?」的意思。
This is A speaking/ calling.
当你打电话给对方，自我介绍的时候，就可以这样说。
指名要找某人
这两个用法为非正式，打给较熟识的人才这样用。
Is B there?
B, please.
假设你要找的人是 David，电话拨通后要说 David, please.。
下面这两句则是正式用法，尤其第一句通常用在公事往来的通话中。
May/ Could/ Can I speak to B, please?
I’d like to speak to B, please.
请稍等
当你接听电话后，如果对方是要找别的人，可以用以下几句表示「请稍等」。
非正式用法，可用在与熟人的对话：
Just a second.
Hang on. I’ll get B.
正式用法：
Hold the line please.
Could you hold on, please?
Just a moment, please.
One moment, please.
以下两句都可接在上面的句子后，表示「帮你找看看 B」。
I’ll get him/ her.
I’ll see if B is in.
忙碌中
当你接听电话后，对方要找的人「不方便接听」时，可以用以下这几句话表示。
B is not here right now.
B is busy/ occupied/ tied up now.
I’m afraid B can’t take this call at this time.
I’m afraid B isn’t available at this time.
I’m afraid B can’t come to the phone at this time.
打错时
碰到对方打错电话：
I’m afraid you’ve got the wrong number.
Sorry. I think you’ve dialed the wrong number.
你打错电话时则可以这样说：
Oh, I’m sorry. I have the wrong number.
I must have the wrong number.
I guess I have the wrong number.
Could you call back later?
Could you call back in a few minutes?
Could you call back in a little while?
想要留言/ 询问是否需要帮忙留言时：
Can I leave a message?
我可以留言吗？
Would you like to leave a message?
Can I take a message?
上面这两句都是「需要帮你留言吗？」的意思。
Could you give him/ her a message?
你可以帮我留言给他吗？
Could you tell him/ her that I called?
你可以帮我跟他说我来电过吗？
听不清楚、对方太小声时
I’m afraid I can’t hear you.
不好意思，我听不太清楚。
I think we have a bad connection.
我觉得讯号有点差。
Sorry. I didn’t catch that.
不好意思，我没听到。
Could you speak up a little, please?
可以请你再大声一点吗？
麻烦对方再说一次时
Pardon me?
Could you repeat that, please?
Could you say it again, please?
范例
学完了这么多好用的句子，让我们来看看范例，相信下次讲电话时，你就能够实际应用萝！
A: Hello, it’s Shirley from the marketing department. How can I help you?
B: This is Adele speaking. May I speak to David, please?
A: Could you hold on, please? I’ll see if he’s in.
B: Thank you.
A: David is occupied now. Would you like to leave a message?
B: Sorry, I’m afraid I can’t hear you. Could you repeat that, please?
A: David is not here right now. Can I take a message?
B: Would you ask him to call me back?
A: Certainly.
B: Thank you.
A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.
好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。
B: Thank you for your help. Good-bye. 谢谢你的帮助，再见。
A: You are welcome. Good-bye. 别客气，再见。
A: Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工业，我是Cathy Winer, 我能帮您吗?
B: Good afternoon. Could you connect this call with Mr. Black, please? 下午好，麻烦你接到Black先生，好吗?
A: May I know who’s calling? 请问您是哪位?
B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company. 这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。
A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?
对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗?
B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.
我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。
A: OK. Then, would you please hold the line? (one minute later) 好的，请你别挂机。(一分钟后)
Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，电话接通了，Black先生可以和你通话了，请吧。
B: Thank you for your kind assistance, Ms. Winer 非常感谢你的善意帮助，Winer小姐。
A: You are welcome. 别客气。
A: Good morning. NTT Co… 早上好，NTT公司。
B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please? 你好，可以和出口部负责人Ira Black先生通话吗?
A: I’m sorry. Mr. Black has just gone out. May I ask who’s calling? 对不起，Black先生刚出去。可以问一下您是哪位吗?
B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?
我是Ace咨询公司的John Carter. 请你告诉我什么时候能找到他。
A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message? 我真的一点都不知道Black先生什么时候会在办公室。您可以过一会儿再打来或者给他留言吗?
B: I think it’s better for me to leave a message. But it’s important and urgent. Please make sure he gets this message.
我觉得还是留下一个口信比较好。不过这件事很要紧，请一定将留言传达给他。
A: I see. I’m sure to pass your messages to Mr. Black. 明白了，我一定把您的留言传达给Black先生。
B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important. I’ll explain later. 那就好，你可以告诉他，由于意外变化，在进一步通知之前，请勿给NNC公司发货。事关重大，稍后我会做出解释。
A: Okay, let me repeat your message to see if I’ve got it all. 行。我重复一遍留言，看看是否记全了。
情景对话二
OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you?
办公室文员: 早上好。这里是奥德赛企划公司。我能为您提供什么帮助吗?
NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?
尼克: 你好，我是国际通讯公司的尼克·戴尔文。可以帮我转接海伦·特纳吗?
OFFICE ASSISTANT: Just a moment, please. 办公室文员: 请稍等。
OFFICE ASSISTANT: I have Nick Delwin on the line for you. 办公室文员: 有个叫尼克·戴尔文的人打来电话要找你。
HELEN: Thank you... Hi, Nick. Nice to hear from you. How’s the English weather?
海伦: 谢谢……你好，尼克。很高兴接到你的电话。英国那边的天气怎么样?
NICK: It’s pretty good for the time of year. What’s it like in New York? 尼克: 就今年这个时候来讲，还是相当不错的。纽约那边的天气呢?
HELEN: Not good, I’m afraid. 海伦: 恐怕不怎么样。
NICK: That’s a pity because I’m planning to come across next week.尼克:那真糟糕，因为我正打算下礼拜过去一趟。
HELEN: Really? Well, you’ll ②come by to see us while you’re here, I hope?
海伦: 真的吗?嗯，我希望你来的时候能顺便过来看看我们，可以吗?
NICK: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Tuesday of next week. I was hoping we could arrange to ③meet up either before or after.
HELEN: Great. That would give us a chance to show you the convention centre
, and we could also ④drop in at Caesar’s Restaurant where Gregg has arranged your reception.海伦: 太好了。那样我们就有机会带领你参观一下会议中心了，而且我们还可以顺便去凯萨饭店，葛雷格已经在那里为你安排好了接待活动。
NICK: That’s what I was thinking. 尼克: 我也是这么想的。
HELEN: So you said you have to be in Boston on Tuesday? That’s the 8th? 海伦: 嗯，你说你要在礼拜二的时候到波士顿?那是8号吧?
NICK: That’s right. Now, I could ⑤stop over in New York either on the way in - that would be the Monday...Would that be possible? 尼克: 没错。那样的话，我也可以在去之前先去纽约一趟——可能是礼拜一的时候——那没问题吧?
HELEN: Ah, I’m afraid I won’t be in the office on Monday, and I think Gregg has meetings all day.
海伦: 啊，恐怕礼拜一的时候我不在办公室，而且我想葛雷格全天都在开会。
NICK: Uh-huh, well, the other possibility would be to arrange it after Boston on my way home.
尼克: 嗯嗯，好吧，那另一个可能就是在我从波士顿回来的时候再安排见一下了。
HELEN: When do you plan on leaving Boston? 海伦: 你打算什么时候离开波士顿?
NICK: Could be either Tuesday afternoon or Wednesday morning, but I would like to catch a flight back to London on Wednesday evening.可能是礼拜二下午，也可能是礼拜三上午，但我想赶在礼拜三晚上搭乘航班返回伦敦。
HELEN: OK. Well, it would be best for us if you could fly in on the Wednesday morning. Either Gregg or I will pick you up at the airport, and then we could show you the convention centre and also Caesar’s. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized. 好。嗯，如果你能在礼拜三上午飞过来的话，那对我们来说最好不过了。葛雷格或者我可以去机场接你，之后，我们可以带你去参观会议中心和凯萨饭店。如果有时间的话，你可以再去一下我们的办公室，我们可以迅速处理一些还没有解决的细节问题。
NICK: That sounds good. Just as long as I can get back to the airport for my evening flight.
尼克: 听起来不错。只要我能赶回机场搭上我的夜班飞机就行。
HELEN: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight times? Then we’ll get back to you with an itinerary for the day - that’s Wednesday the 9th, right?
（一）、 中国人与英美人打电话有很大差异。用英语打电话要掌握以下几点：
1. 打电话人接通电话后可说：Hello ！ 接着说：This is sb.speaking./Could（May）I speak to sb.?/Is sb.in? 但不能问：Whoare you？接电话人可说：Hello！Good morning/afternoon/ evening.紧接着 将自己的电话号码或姓名告诉对方。如：（This is ） 3531968./This is Jim speaking.
2. 问对方是谁， 不说：Who are you ？ 而应说：Who's thatspeaking（calling）?/May I have y our name? /Is that sb. （speaking）？
3.代人接电话，最好说：What name shall I give?/Who shall Isay is calling? 若要离开去叫人， 须跟对方说：Hold the line,please.I'll get him/her to phone.（别挂断，我就去找他（她）听电话。 ）或Hold on for a moment.（请等一会儿。）反之， 若电话要找的人在身边，代接电话的人可说：It's for you.或For you. （你的电话。）
4. 如果打电话要找的人不在， 代接电话的人可说：Sorry,he/she isn't in.或I'm afraid he/she is o ut.（他／她不在。）如果问对方是否要留话，说：May I take a message for you? /Can Itake a messag e?/Would you like to leave a message?
打电话者若要拜托接电话人转告要找的人某事时， 可问：Couldyou take a message for me?/Please tell him （her）that（sth.）……./Tell him（her）I called./Will you please tell him （her）to c all me back later?
5.若对方打错电话，接电话者可说：Sorry,you've dialed
the wrong number. 打电话人发现拔错号码， 应说：Sorry,I'vedialed the wrong number.
6.若电话的线路忙或有问题，可说：The line is busy. （占线。）The line is dead.（断线。）
（二）、电话对答
情况 (一) 打电话的人找的是你自己
对方：Is David there? David 在吗?
你可以回答：Speaking. 我就是。
This is he. 我就是。 (注: 女的用 "This is she.")
You're speaking/talking to him. 你正在跟他说话。
(注: 女的用 "You're speaking/talking to her.")
This is David. 我就是 David。
That's me. 我就是。
情况 (二) 打电话的人要找的人不在
对方：May I speak to Mr. Liu? 请问 Gates 先生在吗?
你可以回答： He's not here right now. 他现在不在这里。
He's out. 他出去了。
He's in a meeting right now. 他现在正在开会。
You've just missed him. 你刚好错过他了。
He's just stepped out. 他刚好出去了。
(三) 打电话的人要找的人不在, 问对方是否要留言
对方：Can I talk to David? 我可以跟David讲话吗?
你可以回答：
He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?
He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
情况 (四) 打电话的人问他要找的人何时回来
对方：Do you know when he will be back? 你知道他什么时候会回来吗?
你可以回答：
I'm sorry. I don't know. 抱歉, 我不知道。
I have no idea. 我不知道。
He should be back in 20 minutes. 他应该二十分钟内会回来。
情况 (五) 打电话的人问他要找的人在哪里
对方：Do you have any idea where he is? 你知道他在哪里吗?
你可以回答：
Sorry. I don't know. 抱歉, 我不知道。
He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码?
情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言
对方：Can I leave a message? 我可以留个话吗？
你可以回答：
Yes. Go ahead, please. 可以, 请继续。
Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。
情况 (七) 接受对方留言时听不清楚, 希望对方重复
对方：When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我?
你可以回答：
Can you repeat again, please? 能不能请你再重复一次?
(Say) Again, please? 再说一次好吗?
Pardon? 抱歉。(请再说一次)
Come again, please? 再说一次好吗?
I'm sorry? 抱歉。(请再说一次)
情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言
对方：May I leave a message? 我能否留个话?
你可以回答：
You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。
If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。
情况 (九) 打电话的人要找的人是别人, 请对方稍等
对方：Is David there? David在吗?
你可以回答：
Yes, he is. One moment, please. 他在。请稍等。
Hold, please. 请稍等。
Hold on, please. 请稍等。
Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好吗?
情况 (十) 对方打错电话
对方：Can I speak to Jasmine Deng? 我可以和Jasmine Deng说话吗?
你可以回答：
Jasmine Deng? I'm sorry, but there's nobody here by this name. Jasmine Deng? 抱歉, 这里没这个人。
I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话。
What number did you dial? 你打几号?
情况 (十一) 如果对方要求和(打电话的人)刚刚已经通过话的人再讲话
对方：Can you put David back on? I forgot to tell him something.你能否请David再来听电话呢? 我忘了跟他讲一件事。
你可以回答：Sure. I'll go get him. 当然! 我这就去叫他
情况 (十二) 如果你打电话，电话没人接(或录音机)，你可以说：
Is he there? 他在吗?
No one is there. 没人在。
Nobody answered. 没人接。
No. I got the answering machine. 没有! 是录音机。
情况 (十三) 电话打不通，你可以说：
Did it go through? (电话)打通了吗?
The line was busy. 电话忙线。
I got the busy signals.. 电话忙线。
情况 (十四) (因自己忙等原因)请别人去接电话，你可以说：
Jasmine, can you answer the phone? I'm busy.
Jasmine, 你能不能去接电话? 我在忙。
Can you get it, Jasmine? My hands are tied.
Jasmine, 你能不能去接电话? 我现在不能接。
情况 (十五) 如果你接到无人电话(就是打来了却不说话的那种)
某人问：Who called? 谁打来的?
你可以回答：No one. He hung up on me. 没人。他把电话挂了。
Wrong number, I guess. He hung up without saying a word. 打错了, 我想。他一句话也没说就把电话挂了。
电话留言
Hi! This is David. I can't come to the phone at this time. Please leave a message and I'll call you back as soon as possible
嗨!我是David。我现不能接电话。请你留言。我会尽快回你的电话。
（三） 一、预约火车票
1. i’d like to reserve a seat at twelve to london. 我想要预定一个座位，十二点开往伦敦的火车。
2. i’d like to book two tickets from paris to london. 我要预定两张从巴黎到伦敦的票。
二、预约旅馆
1. do you have a single room available tomorrow night? 明晚还有单人间吗？
2. i’d like to make a reservation for a single room. 我想要预定一间单人间。
3. i prefer a room with an ocean view. 我想要一间可以看到海景的房间。
4. how about the room charge? 房间的费用是多少呢？
5. what’s the price of a double room? 双人间的价钱是多少？
6. does that include service charge and tax? 包含服务费和税吗？
7. do you accept visa? 你们能接受visa信用卡吗？
三、叫醒服务
1. would you wake me up at six?
六点钟能叫我起床吗？
2. this is room 213. could you give me a wake-up call at six tomorrow morning?
这里是213房。明天早晨六点能请你叫我起床吗？
3. i’d like a wake up call at seven tomorrow morning.
明天早晨七点请叫我起床。
四、房间设备有问题
1. there is no water. 没有水。
2. the toilit doesn’t flush properly. 马桶冲不下去了。
3. we need one more towel. 我们需要多加一条毛巾。
4. the tv doesn’t work. 电视机不能看。
表示……坏了，可以用：something is wrong with~ 或 ~ be not working.
4 个回复
追高只为涨停
赞同来自:
Hello?
非正式用法，通常是接到熟识的人的来电，才用这个字。
A speaking
假设你的名字是 Adele，接电话时绝对别说 Hello, I’m Adele. 而是 Hello, Adele speaking.
这个用法也可以说成 Hello, it’s Adele 或 It’s Adele calling 或 This is Adele Calling.
甚至当别人问说 Is Adele there? 你可以直接回答 This is she. 所以如果你是男性，要回答 This is he。
Can I help you?
这一句就是我们电话开头常说的「有什么事吗?」的意思。
This is A speaking/ calling.
当你打电话给对方，自我介绍的时候，就可以这样说。
指名要找某人
这两个用法为非正式，打给较熟识的人才这样用。
Is B there?
B, please.
假设你要找的人是 David，电话拨通后要说 David, please.。
下面这两句则是正式用法，尤其第一句通常用在公事往来的通话中。
May/ Could/ Can I speak to B, please?
I’d like to speak to B, please.
请稍等
当你接听电话后，如果对方是要找别的人，可以用以下几句表示「请稍等」。
非正式用法，可用在与熟人的对话：
Just a second.
Hang on. I’ll get B.
正式用法：
Hold the line please.
Could you hold on, please?
Just a moment, please.
One moment, please.
以下两句都可接在上面的句子后，表示「帮你找看看 B」。
I’ll get him/ her.
I’ll see if B is in.
忙碌中
当你接听电话后，对方要找的人「不方便接听」时，可以用以下这几句话表示。
B is not here right now.
B is busy/ occupied/ tied up now.
I’m afraid B can’t take this call at this time.
I’m afraid B isn’t available at this time.
I’m afraid B can’t come to the phone at this time.
打错时
碰到对方打错电话：
I’m afraid you’ve got the wrong number.
Sorry. I think you’ve dialed the wrong number.
你打错电话时则可以这样说：
Oh, I’m sorry. I have the wrong number.
I must have the wrong number.
I guess I have the wrong number.
遇到对方不在时
不管你是想打电话找对方，还是对方来电找的人刚好不在，小编都帮你淮备好应对的例句萝！快记起来，下次就能派上用场啦！
麻烦别人晚点回拨时：
Could you call back later?
Could you call back in a few minutes?
Could you call back in a little while?
想要留言/ 询问是否需要帮忙留言时：
Can I leave a message?
我可以留言吗？
Would you like to leave a message?
Can I take a message?
上面这两句都是「需要帮你留言吗？」的意思。
Could you give him/ her a message?
你可以帮我留言给他吗？
Could you tell him/ her that I called?
你可以帮我跟他说我来电过吗？
听不清楚、对方太小声时
I’m afraid I can’t hear you.
不好意思，我听不太清楚。
I think we have a bad connection.
我觉得讯号有点差。
Sorry. I didn’t catch that.
不好意思，我没听到。
Could you speak up a little, please?
可以请你再大声一点吗？
麻烦对方再说一次时
Pardon me?
Could you repeat that, please?
Could you say it again, please?
范例
学完了这么多好用的句子，让我们来看看范例，相信下次讲电话时，你就能够实际应用萝！
A: Hello, it’s Shirley from the marketing department. How can I help you?
B: This is Adele speaking. May I speak to David, please?
A: Could you hold on, please? I’ll see if he’s in.
B: Thank you.
A: David is occupied now. Would you like to leave a message?
B: Sorry, I’m afraid I can’t hear you. Could you repeat that, please?
A: David is not here right now. Can I take a message?
B: Would you ask him to call me back?
A: Certainly.
B: Thank you.
A: 喂，我是行销组的雪莉，请问有什么事？
B: 我是爱黛儿，我想找大卫。
A: 你稍等一下，我帮你看看他在不在。
B: 好的，谢谢！
A: 大卫现在在忙，需要帮你留言吗？
B: 不好意思，我听不清楚，请你再说一次。
A: 大卫现在不在位置上，需要帮你留言吗？
B: 那请他回拨给我好了。
A: 好的。
B: 谢谢！
#打电话的英文对话#，#打电话的英文对话#，#打电话的英文对话#，#打电话的英文对话#
苁杉
赞同来自:
A: And the number? 电话号码呢?
B: 021-64358796
A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.
好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。
B: Thank you for your help. Good-bye. 谢谢你的帮助，再见。
A: You are welcome. Good-bye. 别客气，再见。
A: Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工业，我是Cathy Winer, 我能帮您吗?
B: Good afternoon. Could you connect this call with Mr. Black, please? 下午好，麻烦你接到Black先生，好吗?
A: May I know who’s calling? 请问您是哪位?
B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company. 这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。
A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?
对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗?
B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.
我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。
A: OK. Then, would you please hold the line? (one minute later) 好的，请你别挂机。(一分钟后)
Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，电话接通了，Black先生可以和你通话了，请吧。
B: Thank you for your kind assistance, Ms. Winer 非常感谢你的善意帮助，Winer小姐。
A: You are welcome. 别客气。
A: Good morning. NTT Co… 早上好，NTT公司。
B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please? 你好，可以和出口部负责人Ira Black先生通话吗?
A: I’m sorry. Mr. Black has just gone out. May I ask who’s calling? 对不起，Black先生刚出去。可以问一下您是哪位吗?
B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?
我是Ace咨询公司的John Carter. 请你告诉我什么时候能找到他。
A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message? 我真的一点都不知道Black先生什么时候会在办公室。您可以过一会儿再打来或者给他留言吗?
B: I think it’s better for me to leave a message. But it’s important and urgent. Please make sure he gets this message.
我觉得还是留下一个口信比较好。不过这件事很要紧，请一定将留言传达给他。
A: I see. I’m sure to pass your messages to Mr. Black. 明白了，我一定把您的留言传达给Black先生。
B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important. I’ll explain later. 那就好，你可以告诉他，由于意外变化，在进一步通知之前，请勿给NNC公司发货。事关重大，稍后我会做出解释。
A: Okay, let me repeat your message to see if I’ve got it all. 行。我重复一遍留言，看看是否记全了。
情景对话二
OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you?
办公室文员: 早上好。这里是奥德赛企划公司。我能为您提供什么帮助吗?
NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?
尼克: 你好，我是国际通讯公司的尼克·戴尔文。可以帮我转接海伦·特纳吗?
OFFICE ASSISTANT: Just a moment, please. 办公室文员: 请稍等。
OFFICE ASSISTANT: I have Nick Delwin on the line for you. 办公室文员: 有个叫尼克·戴尔文的人打来电话要找你。
HELEN: Thank you... Hi, Nick. Nice to hear from you. How’s the English weather?
海伦: 谢谢……你好，尼克。很高兴接到你的电话。英国那边的天气怎么样?
NICK: It’s pretty good for the time of year. What’s it like in New York? 尼克: 就今年这个时候来讲，还是相当不错的。纽约那边的天气呢?
HELEN: Not good, I’m afraid. 海伦: 恐怕不怎么样。
NICK: That’s a pity because I’m planning to come across next week.尼克:那真糟糕，因为我正打算下礼拜过去一趟。
HELEN: Really? Well, you’ll ②come by to see us while you’re here, I hope?
海伦: 真的吗?嗯，我希望你来的时候能顺便过来看看我们，可以吗?
NICK: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Tuesday of next week. I was hoping we could arrange to ③meet up either before or after.
尼克: 这正是我打电话想要告诉你的事情。下礼拜二，我要在波士顿会见一个客户。我希望，在那之前或之后我们能找个时间见一下。
HELEN: Great. That would give us a chance to show you the convention centre
, and we could also ④drop in at Caesar’s Restaurant where Gregg has arranged your reception.海伦: 太好了。那样我们就有机会带领你参观一下会议中心了，而且我们还可以顺便去凯萨饭店，葛雷格已经在那里为你安排好了接待活动。
NICK: That’s what I was thinking. 尼克: 我也是这么想的。
HELEN: So you said you have to be in Boston on Tuesday? That’s the 8th? 海伦: 嗯，你说你要在礼拜二的时候到波士顿?那是8号吧?
NICK: That’s right. Now, I could ⑤stop over in New York either on the way in - that would be the Monday...Would that be possible? 尼克: 没错。那样的话，我也可以在去之前先去纽约一趟——可能是礼拜一的时候——那没问题吧?
HELEN: Ah, I’m afraid I won’t be in the office on Monday, and I think Gregg has meetings all day.
海伦: 啊，恐怕礼拜一的时候我不在办公室，而且我想葛雷格全天都在开会。
NICK: Uh-huh, well, the other possibility would be to arrange it after Boston on my way home.
尼克: 嗯嗯，好吧，那另一个可能就是在我从波士顿回来的时候再安排见一下了。
HELEN: When do you plan on leaving Boston? 海伦: 你打算什么时候离开波士顿?
NICK: Could be either Tuesday afternoon or Wednesday morning, but I would like to catch a flight back to London on Wednesday evening.可能是礼拜二下午，也可能是礼拜三上午，但我想赶在礼拜三晚上搭乘航班返回伦敦。
HELEN: OK. Well, it would be best for us if you could fly in on the Wednesday morning. Either Gregg or I will pick you up at the airport, and then we could show you the convention centre and also Caesar’s. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized. 好。嗯，如果你能在礼拜三上午飞过来的话，那对我们来说最好不过了。葛雷格或者我可以去机场接你，之后，我们可以带你去参观会议中心和凯萨饭店。如果有时间的话，你可以再去一下我们的办公室，我们可以迅速处理一些还没有解决的细节问题。
NICK: That sounds good. Just as long as I can get back to the airport for my evening flight.
尼克: 听起来不错。只要我能赶回机场搭上我的夜班飞机就行。
HELEN: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight times? Then we’ll get back to you with an itinerary for the day - that’s Wednesday the 9th, right?
海伦: 没问题。嗯，一旦你确定了你的航班日期，发个传真告诉我具体情况如何?那样我们就可以给你回复当天的日程安排——那天是9号礼拜三，对吧?
NICK: That’s right. Good, well, I’ll do that and I look forward to seeing you next week.
尼克: 没错。好，嗯，我会的，我期待着下礼拜和你们见面。
HELEN: Same here. See you next week. 海伦: 我也是。下礼拜见。
情景对话三
当要找的人不在的时候，通常的对话见下：
a: Hello, This is carol. May I speak to Miss Chen?
b: Yes, one moment please. I'll get her for you.
a: Thank you.
b: I' m sorry, she' s not at her room right now.
a: Oh, I' ll call her again.
简译：
a: 喂，我是卡罗，可以请陈小姐听电话吗?
b: 好，请等一下，我为你转接。
a: 谢谢。
b: 对不起，她现在不在。
a: 那我等下再打给她。
另外，还有如下的几种说法：
1. It’s nothing important. 没什么重要事。
2. It’s nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。
3. I’ll call her again. 我会再打给她。
4. I’ll call back later. 我稍后会再打来。
5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。
6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛?
7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。
8. Can I leave a message? 我可以留言吗?
9. Please have her return my call.请她回电话给我。
10. Could you ask him to to call me back? 可以请他给我回电话吗?
11. Please tell her Carol called. 请告诉她卡洛找她。
12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。
13. Please tell him to phone 2233-4455. 请他给2233-4455回电话。
抱歉这么晚打来的说法：
1. I’m sorry to call you so late. 对不起这么晚打电话来。
2. I hope I didn’t catch you at a bad time. 抱歉这种时候找你。(含有希望没有打扰到你的意思)
3. I hope I didn’t wake you up so early. 我希望这么早没有吵到你。
4. I’m sorry to call you so early. 对不起这么早打电话来。
5. I’m sorry to bother you at this hour. 很抱歉在这时打扰你。
有急事时的表达方法：
1. It’s urgent. Could I have her mobilephone number?
2. Could you tell me where I can reach her?
3. This is an emergency. I need to get in contact with him right now.
尾巴也有一只猫
赞同来自:
（一）、 中国人与英美人打电话有很大差异。用英语打电话要掌握以下几点：
1. 打电话人接通电话后可说：Hello ！ 接着说：This is sb.speaking./Could（May）I speak to sb.?/Is sb.in? 但不能问：Whoare you？接电话人可说：Hello！Good morning/afternoon/ evening.紧接着 将自己的电话号码或姓名告诉对方。如：（This is ） 3531968./This is Jim speaking.
2. 问对方是谁， 不说：Who are you ？ 而应说：Who's thatspeaking（calling）?/May I have y our name? /Is that sb. （speaking）？
3.代人接电话，最好说：What name shall I give?/Who shall Isay is calling? 若要离开去叫人， 须跟对方说：Hold the line,please.I'll get him/her to phone.（别挂断，我就去找他（她）听电话。 ）或Hold on for a moment.（请等一会儿。）反之， 若电话要找的人在身边，代接电话的人可说：It's for you.或For you. （你的电话。）
4. 如果打电话要找的人不在， 代接电话的人可说：Sorry,he/she isn't in.或I'm afraid he/she is o ut.（他／她不在。）如果问对方是否要留话，说：May I take a message for you? /Can Itake a messag e?/Would you like to leave a message?
打电话者若要拜托接电话人转告要找的人某事时， 可问：Couldyou take a message for me?/Please tell him （her）that（sth.）……./Tell him（her）I called./Will you please tell him （her）to c all me back later?
5.若对方打错电话，接电话者可说：Sorry,you've dialed
the wrong number. 打电话人发现拔错号码， 应说：Sorry,I'vedialed the wrong number.
6.若电话的线路忙或有问题，可说：The line is busy. （占线。）The line is dead.（断线。）
（二）、电话对答
情况 (一) 打电话的人找的是你自己
对方：Is David there? David 在吗?
你可以回答：Speaking. 我就是。
This is he. 我就是。 (注: 女的用 "This is she.")
You're speaking/talking to him. 你正在跟他说话。
(注: 女的用 "You're speaking/talking to her.")
This is David. 我就是 David。
That's me. 我就是。
情况 (二) 打电话的人要找的人不在
对方：May I speak to Mr. Liu? 请问 Gates 先生在吗?
你可以回答： He's not here right now. 他现在不在这里。
He's out. 他出去了。
He's in a meeting right now. 他现在正在开会。
You've just missed him. 你刚好错过他了。
He's just stepped out. 他刚好出去了。
(三) 打电话的人要找的人不在, 问对方是否要留言
对方：Can I talk to David? 我可以跟David讲话吗?
你可以回答：
He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?
He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
情况 (四) 打电话的人问他要找的人何时回来
对方：Do you know when he will be back? 你知道他什么时候会回来吗?
你可以回答：
I'm sorry. I don't know. 抱歉, 我不知道。
I have no idea. 我不知道。
He should be back in 20 minutes. 他应该二十分钟内会回来。
情况 (五) 打电话的人问他要找的人在哪里
对方：Do you have any idea where he is? 你知道他在哪里吗?
你可以回答：
Sorry. I don't know. 抱歉, 我不知道。
He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码?
情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言
对方：Can I leave a message? 我可以留个话吗？
你可以回答：
Yes. Go ahead, please. 可以, 请继续。
Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。
情况 (七) 接受对方留言时听不清楚, 希望对方重复
对方：When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我?
你可以回答：
Can you repeat again, please? 能不能请你再重复一次?
(Say) Again, please? 再说一次好吗?
Pardon? 抱歉。(请再说一次)
Come again, please? 再说一次好吗?
I'm sorry? 抱歉。(请再说一次)
情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言
对方：May I leave a message? 我能否留个话?
你可以回答：
You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。
If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。
情况 (九) 打电话的人要找的人是别人, 请对方稍等
对方：Is David there? David在吗?
你可以回答：
Yes, he is. One moment, please. 他在。请稍等。
Hold, please. 请稍等。
Hold on, please. 请稍等。
Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好吗?
情况 (十) 对方打错电话
对方：Can I speak to Jasmine Deng? 我可以和Jasmine Deng说话吗?
你可以回答：
Jasmine Deng? I'm sorry, but there's nobody here by this name. Jasmine Deng? 抱歉, 这里没这个人。
I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话。
What number did you dial? 你打几号?
情况 (十一) 如果对方要求和(打电话的人)刚刚已经通过话的人再讲话
对方：Can you put David back on? I forgot to tell him something.你能否请David再来听电话呢? 我忘了跟他讲一件事。
你可以回答：Sure. I'll go get him. 当然! 我这就去叫他
情况 (十二) 如果你打电话，电话没人接(或录音机)，你可以说：
Is he there? 他在吗?
No one is there. 没人在。
Nobody answered. 没人接。
No. I got the answering machine. 没有! 是录音机。
情况 (十三) 电话打不通，你可以说：
Did it go through? (电话)打通了吗?
The line was busy. 电话忙线。
I got the busy signals.. 电话忙线。
情况 (十四) (因自己忙等原因)请别人去接电话，你可以说：
Jasmine, can you answer the phone? I'm busy.
Jasmine, 你能不能去接电话? 我在忙。
Can you get it, Jasmine? My hands are tied.
Jasmine, 你能不能去接电话? 我现在不能接。
情况 (十五) 如果你接到无人电话(就是打来了却不说话的那种)
某人问：Who called? 谁打来的?
你可以回答：No one. He hung up on me. 没人。他把电话挂了。
Wrong number, I guess. He hung up without saying a word. 打错了, 我想。他一句话也没说就把电话挂了。
电话留言
Hi! This is David. I can't come to the phone at this time. Please leave a message and I'll call you back as soon as possible
嗨!我是David。我现不能接电话。请你留言。我会尽快回你的电话。
（三）
一、预约火车票
1. i’d like to reserve a seat at twelve to london. 我想要预定一个座位，十二点开往伦敦的火车。
2. i’d like to book two tickets from paris to london. 我要预定两张从巴黎到伦敦的票。
二、预约旅馆
1. do you have a single room available tomorrow night? 明晚还有单人间吗？
2. i’d like to make a reservation for a single room. 我想要预定一间单人间。
3. i prefer a room with an ocean view. 我想要一间可以看到海景的房间。
4. how about the room charge? 房间的费用是多少呢？
5. what’s the price of a double room? 双人间的价钱是多少？
6. does that include service charge and tax? 包含服务费和税吗？
7. do you accept visa? 你们能接受visa信用卡吗？
三、叫醒服务
1. would you wake me up at six?
六点钟能叫我起床吗？
2. this is room 213. could you give me a wake-up call at six tomorrow morning?
这里是213房。明天早晨六点能请你叫我起床吗？
3. i’d like a wake up call at seven tomorrow morning.
明天早晨七点请叫我起床。
四、房间设备有问题
1. there is no water. 没有水。
2. the toilit doesn’t flush properly. 马桶冲不下去了。
3. we need one more towel. 我们需要多加一条毛巾。
4. the tv doesn’t work. 电视机不能看。
表示……坏了，可以用：something is wrong with~ 或 ~ be not working.
潮州手拉朱泥壶
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你真的会用英语打电话么，敢不敢来测一测？
是不是觉得学了这么多年英语，打个电话应该没啥问题了吧……
那咱们先来几个最基础的问题，看你答得上来么！
1. 给你一串电话号码，01712223344，该怎么念？
不要告诉我你老老实实一个字一个字地念下来了……
2. 不知姓名的人来电话，你怎样询问对方名字？
要礼貌地问哟。
3. 在工作岗位接起电话，你第一句要说的是什么？
“Hello？”如果你这么说，会被骂不专业的……
自报家门？没错，但可不是说“I am”或者“My name is”哦……
4. 对方找的人正是你，你应该怎么说？
“Yes, I am.”？“ Yes, this is!”？都错！
以上问题你是否能流畅答出来？如果不能，就接着往下看，答案都在里面了。
1
怎么念电话号码
Giving numbers
▷念一串电话号码时，最好每三个或四个数字中间停顿一下。
▷连在一起的两个或三个相同数字，可以用double或triple，比如：
222读作triple two；
3344读作double three, double four；
5555可以读作double five, double five，如果要说“five five five five”也可以，但是不要说four five哦，那是45。
2
邮箱地址怎么说
Saying email addresses
▷ @ 读作 “at”，所以，John@gmail.com就是"John, at, gmail, dot, com"。
如果用户名的部分有标点符号，常见的几种这么读：
▷ / 读作"forward slash"。
▷ – 读作 "hyphen ['haifən]" or a "dash"。
▷ _ 读作 "underscore"。
3
接通电话
Getting through
▌很多人在打电话的时候，并不会自报家门，所以你可以礼貌地问对方的姓名，人家不会生气的。例子：
A: Can I speak to Mr Smith, please? / Is Mr Smith there, please?
我能和史密斯先生通话么？/ 史密斯先生在么？
B: May I ask who's calling? / Could I have your name, please?
请问您是？/ 能否告知您的姓名？
A: Yes, this is Tom Cruise speaking.
我是汤姆·克鲁斯。
▌在公司里，接起电话要先报上自己的名字，而不是问对方是谁，“Who's there?”听起来很不礼貌。
但是不要说“I am”或“My name is”，直接在自己的名字后面加上“speaking”就可以了。比如，
▷Hello, John Smith speaking.
你好，我是约翰·史密斯。
最好再加上公司的名字：
▷This is John Smith from China Daily.
我是中国日报约翰·史密斯。
▌如果对方找的人正是你，对话则是这样的。
A: Can I speak to Jane, please？
可以帮我接一下简吗？
B: Speaking.
我就是。
4
留信息
Leaving or taking a message
对方要找的人不在，你可以说明情况，注意在句首礼貌地加上“I'm afraid”或者 "I'm sorry"。比如：
I'm afraid Mr Smith is out of the office today.
抱歉史密斯先生今天不在公司。
其他可能的情况还有：
… off sick today.
请病假了
… in a meeting.
开会中
… on holiday.
休假了
或者
I'm afraid his line is engaged.
他正在通话中。
接下来，你就可以问对方是否需要留信息。
A: Would you like to leave a message?
您需要留个言么？
B: Could you ask him to call me back? / Could you ask him to return my call?
能否让他给我回个电话？/ 能让他给我回个电话么？
如果你想让对方帮忙捎个信，则要说，Could you take a message？
5
打给陌生人
Calling someone you don't know
可能你的老板让你给一个不认识的人打电话，那你就应当先自我介绍，然后提一提老板的名字。
A: Hello, this is Sarah Brown calling, from China Daily.
你好，我是中国日报的沙拉·布朗。
B: Hello, what can I do for you? / Hello, how can I help you?
你好，我能为您做点什么？
A: I'm calling on behalf of Tom Cruise.
/ Tom Cruise suggested that I call you.
/ Tom Cruise asked me to call you.
我是代阿汤哥来电话的。/ 阿汤哥让我给您打电话。
6
通话有问题时
When there's a problem
▌听不清对方的话
▷I'm sorry, could you speak up, please?
不好意思，你能大声点吗？
▷I'm sorry, I can't hear you very well.
不好意思，我听不清您的话。
▷I'm sorry, the line's bad – could you repeat what you just said?
不好意思，线路很差，您能重复一下刚刚的话么？
▌没听懂对方的意思
▷I'm sorry, could you repeat that please?
不好意思，你能重复一下吗？
▷Sorry, I didn't quite catch that.
不好意思，我没听清。
▷Sorry, I didn't catch your surname.
抱歉，我没听清你的姓名。
▷I'm sorry, I didn't get that. Could you say it again, please?
不好意思，我没听到，您能再说一遍么？
▷I'm afraid I don't follow you. Could you repeat it, please?
不好意思，我没听明白，您能重复一下么？
▷I'm sorry, I'm not sure I understand. Would you mind explaining it again, please?
不好意思，我好像没弄懂，您介意再解释一下么？
▌纠正对方的说法
▷Actually, it's 16, not 60.
事实上，是16，不是60.（着重强调引起困惑的词）
▷I'm sorry, but I think there's been a misunderstanding. The payment's due next week, not next month.
不好意思，但我认为这里有点误会。这笔账下周到期，而不是下个月。
▷I'm sorry, but that's not quite right..
不好意思，不是这样的……
▌确认自己是否理解正确
▷So if I understand you correctly…
所以如果我理解得正确的话……
▷When you say… do you mean…?
你说的……，是……意思吗？