学会这些英语句型，退货再也不用怕麻烦啦
每年的3月15日是“国际消费者权益日”。根据消费者维权现状调查统计结果表明，63%的消费者是“自认倒霉”的维权态度，20%的消费者是“私了”的态度，17%的消费者会求助消协或运用法律手段 —— 如果你刚好是这17%，在国外越到类似情况，你也能退货无障碍吗？
- 首先，一些商家会主动向消费者提供保障：
irstly, some shops will provide costumers with guarantee of rights and interests :
We offer a 90-day return policy. 我们提供90天的退货保证。
If the return is caused by the product quality or the mistake from us, you will be guaranteed to get 100% refund.
若因商品质量或由于我们的失误而导致的退货,将会保证得到100%的退款。
Refunds are acceptable. 接受退货
Money-back guarantee. 保证退货
Acceptance of returned goods, or reduction in price or remuneration.
退货、减少价款或者报酬
This shop promises to take back any goods that don’t satisfy the person who buys them.
该店保证，买主不满意的货物可以退货。
If you find it dis-satisfactory, we can take it back.
如果(你们)发现不满意，可以退货。
- 接下来就教大家一些关于售后退货的英语表达，下次如果买回家的东西不满意，就可以这样和销售人员沟通哦，你会发现，其实退货没有你想象的复杂啦！
Now you will learn some phrase on returning the goods. You can take it back by using the words beneath in case of you find things dis-satisfactory.
退货沟通时我们可以使用这些关键词：
We can use these keywords:
return of goods
e.g If this batch of goods can’t use, please return the goods to us.
如果此批货不可用，请你把货物退回给我们.
returned purchase
e.g I have returned purchase because I find it dis-satisfactory.
因为不满意所以我退货了。
cancel the orders
e.g We have the right to refuse or cancel any orders placed for product.
我们将有权拒绝或取消任何订单的产品。
goods rejected
e.g If delay acceptance will exceed three months without reason, that will be treated as goods rejected midway.
无故延期验收超过三个月即按中途退货处理。
- 最后，让我们实战操练一下吧！Now let’s practice!
A：Excuse me. Can you help me please?
打扰一下。可不可以请您帮我个忙？
B：Yes. What can I do for you?
是的。我能帮你什么呢？
A：I’d like to return this product．
我想退货。
B：What appears to be wrong with it?
出什么问题了？
A：There’s nothing wrong with it. However, I don’t like the color．
没出什么问题。不过，我不喜欢这颜色。
B：Can I see your receipt, please?
我能看看你的收据吗？
A：I’m sorry, I lost it．I bought it last Friday. Can you look up the details of the sale?
对不起，我弄丢了。我是上周五买的，你能不能帮我查查销售记录？
B：I don’t have those details, I’m sorry．
我们没有那些记录。很抱歉！
A：So what can I do?
那么我该怎么办？
B：I’m sorry. I can’t help you without a proof of purchase．
很抱歉。没有购货单的话，我帮不了你。
A：I’ll go home and look for it, then I’ll be back．
我回家找找，然后再回来。
- 还要提醒大家的是，买好东西发票不要马上丢掉哦，退换货很重要的一步就是要出示发票。如果实在找不到了，也要耐心地和店员沟通，彼此尊重，和平解决问题。祝大家每次都消费愉快!
KEEP your receipt. You will need it when cancel the orders.
Be PATIENT to shop assistant.
Wishing you happy shopping & live up to your rights!
